TERMS AND CONDITIONS
Unique Table General Conditions for Limited Warranty and delivery
What is covered under the Limited Warranty?
The extent of the limited warranty given for each product is for breakages caused due to faulty manufacturing in the product which lead to breaks in the surface or product, wear and tear marks and natural cracks in any concrete product are not covered by warranty as these are natural.
As these are handmade products if you have purchased a concrete product, over time the natural colours can come to the surface of the table giving the table a washed stone effect, each table is different and when this happens it can either be left or lightly sanded and painted with a masonry stone paint applied with a roller once every couple of years will freshen up the appearance.
Duration of Limited Warranty:
Each limited warranty lasts for 24 months from the purchase date.
What will be done to correct the problem?
Unique Tables will examine the product and decide if it’s covered under this limited warranty. Unique Tables will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, Unique Tables will be responsible for the costs of repairs, spare parts, labor and travel for repair staff that Unique Tables incurs, provided that the product is accessible for repair without Unique Tables incurring additional expenditure to gain access. If the item is no longer sold by Unique Tables, we will provide an appropriate replacement. Unique tables will decide at its discretion, what will constitute an appropriate replacement.
Conditions for the Limited Warranties:
The limited warranties are valid from the date of purchase. The original purchase receipt is required as proof of purchase for any warranty claims.
The limited warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranties do not cover normal wear and tear, cuts or scratches, hairline cracks or damage caused by impacts or accidents. The warranties do not apply if products have been used for non-domestic purposes (unless otherwise stated). The warranty does not cover consequential or incidental damages. The warranties are to the benefit of the original purchaser of the product. They are not transferable should you sell on the product.
To be able to claim this limited warranty you need to follow the specific care instructions for every product, most of which are easy to maintain you can contact Unique Tables if you have any enquiries.
General legal rights:
This limited warranty gives you specific legal rights. This limited warranty does not, in any way, affect the rights given to you by law.
How to reach us if you need service:
You can contact Unique Tables either by email at email@example.com or by calling on 07456745745.
SHOW PURCHASES: Any items purchased at shows or on show offers have a strictly none refundable basis, any table ordered on back order may have delays up to 8-10 weeks on top of the original planned delivery date due to factors out of our control i.e delays from shipping agents, refunds are not available on orders from shows or on show offers in this case unless outside of the 8-10 week bracket after the initial quoted delivery time.
You can collect your unique table, if you wish, from our warehouse in workshop, please either pay online or select Cash on collection when you check out and we will contact you to arrange this with you.
DELIVERY BY COURIER
You can have your unique table delivered by courier this comes flat packed and requires assembly. Assembly is nice and easy and comes with instructions,
please select delivery by courier when you check out and you will be notified when your delivery is due.
DELIVERY & ASSEMBLY
You can have your unique table delivered and assembled by one of our team anywhere in the UK Mainland or Cyprus, they will also explain the usage of the gas fire pit burner if your table is equipped with this,
your table will be fully assembled for you at your home, please select delivery and assembly on check out and we will contact you to arrange this for you.
RETURNS & EXCHANGES
Goods can be returned for exchange or refund within 7 days of delivery provided the item is returned unused, in its original packaging and with the manufacturer’s tags attached (if applicable). This does not affect your statutory rights.
If you wish to return an item that has been accepted for delivery contact us at firstname.lastname@example.org or call 07456745745 to obtain a Returns number which must be clearly marked on the return packaging. We recommend that you use an insured, registered carrier as Unique tables will not be held liable for the cost of return (unless damaged) or lost or damaged items. Please note for the return of unwanted goods we will refund the price of the goods but not the delivery charge. A restocking charge of 10% of the value of the goods will be charged on items returned unwanted.
If we deliver using our own vans and you choose not to accept the goods for any reason at the time of delivery we will refund you in full for the products minus the delivery charge.